FAQs & All You Need to Know About eBikes
Welcome to Piedmont eBikes’ FAQ page! Find answers to common eBike questions, from basics to products. Email frank@piedmontebikes.com for help.
General Electric Bikes FAQs
An eBike is a bicycle equipped with an electric motor that assists with pedaling, allowing riders to travel further and faster. These bikes come in various styles designed for different use cases, such as urban commuting, trail riding, and off-road adventures.
eBikes typically reach speeds of up to 20 mph (Class 1 and Class 2) or 28 mph (Class 3), depending on local regulations. The actual speed can vary based on factors like terrain, rider weight, and level of pedal assistance used.
Yes, most eBikes require pedaling to activate the motor, distinguishing them from throttle-only vehicles. This pedal-assist feature ensures that riders still get exercise while benefiting from electric support.
There are primarily two types: mid-drive motors located between the pedals and hub-drive motors integrated into the wheel hubs. Mid-drive motors are generally more efficient for hilly terrain, while hub-drive motors are often lighter and less expensive.
Common types include commuter, mountain, hybrid, folding, and cargo bikes, each suited for different riding conditions. Some models are designed for specific purposes like off-road trails or urban commuting.
Consider factors such as your riding style, terrain, budget, and whether you prefer pedal assist and throttle control. Think about your primary use case—commuting, fitness, or recreational riding—and ensure the bike meets your weight capacity needs.
Most eBikes can travel between 25 to 65 miles per charge, depending on factors like terrain and rider weight. Some high-end models or those with larger batteries may offer even greater range.
Charging typically takes 3 to 8 hours using a standard outlet, depending on battery capacity. Some newer models may offer fast-charging options that can significantly reduce charging time.
Lithium-ion batteries typically last between 3 to 5 years or around 500 to 1,000 charging cycles. Proper care and storage can help extend battery life.
Yes, eBikes usually weigh between 50 to 80 pounds due to the motor and battery. However, the electric assistance often makes this extra weight less noticeable while riding.
Yes, you can pedal without power; however, it will be more challenging due to the bike’s weight compared to traditional bicycles. It’s advisable to keep your battery charged for optimal performance.
Yes, you can transport your eBike on a rack in the rain; however, it’s advisable to cover electrical components if possible to prevent moisture damage during transport. Ensure that connections are secure before traveling.
In North Carolina, eBikes are generally treated as bicycles and do not require a license or registration. However, always check local regulations as they may vary by city or county.
North Carolina law doesn’t specify a minimum age for riding eBikes; however, some local jurisdictions may have their own age restrictions. It’s best to check with local authorities for specific rules in your area.
North Carolina law requires all bicyclists under 16 years of age to wear a helmet. While not legally required for adults, wearing a helmet is strongly recommended for all riders regardless of age.
As of 2023, North Carolina allows Class 1 eBikes on any trail where traditional bicycles are permitted in state parks; however, Class 2 and Class 3 eBikes may have restrictions. Always check with the specific park for their most current rules.
National Park Service policy allows eBikes where traditional bicycles are permitted; however, individual parks may have specific regulations. Check the park’s website or contact them directly for the most up-to-date information.
Yes, most eBikes handle wet conditions well but avoid deep water and pressure washing electrical components when cleaning your bike afterward. Keeping electrical parts dry is crucial for maintaining performance over time.
Regular checks on the battery, brakes, tires, and drivetrain are essential for maintaining an eBike’s performance; it’s also important to keep the bike clean and store it properly to protect electrical components.
Yes, each eBike has a specified weight limit that includes the rider and cargo; exceeding this can affect safety and performance so it’s important to check the manufacturer’s guidelines.
Absolutely! Many eBikes are compatible with accessories like racks, lights, and phone mounts for added functionality; always ensure accessories are compatible with your specific eBike model.
Most manufacturers offer warranties covering the frame, motor, and battery for specific periods or mileage; it’s important to read and understand the warranty terms before purchase.
Yes! Many people use eBikes for commuting due to their efficiency over longer distances compared to traditional bicycles; they’re particularly useful for hilly routes or longer commutes.
Price differences often stem from factors like motor power, battery capacity, build quality, and additional features such as advanced displays or safety systems; higher-end models may offer better range or more powerful motors.
UL 2849 is a safety standard for electric bicycle systems that includes batteries and chargers; this certification ensures that eBikes meet rigorous safety requirements reducing risks like electrical fires or failures.
Before each ride, perform a quick safety check known as the “ABC Quick Check”:
A: Air – Check tire pressure
B: Brakes – Ensure brakes are working properly
C: Chain/Cranks – Check that the chain is lubricated and cranks are tight
Quick: Ensure quick-release levers are secure
Proper battery care includes charging in a dry environment at room temperature; avoid extreme temperatures both hot and cold; don’t let your battery fully discharge—recharge when it’s at about 30-60% capacity; use only the charger provided by the manufacturer; inspect your battery regularly for signs of damage or swelling.
Piedmont eBikes Specific FAQs
Piedmont eBikes offers a wide variety of eBike types, including:
• Road
• Mountain
• Hybrid
• Gravel
• Folding
• Cargo
These eBikes come in different frame styles (standard and step-through), frame sizes, drive systems, and eBike classes (Class 1-3).
Piedmont eBikes carries a curated selection of top eBike brands, including:
• Rad Power
• Aventon
• Velotric
• Ride1Up
• Lectric
• Tenways
• And more
We specialize in premium eBike brands for all uses. Our brand selection process involves:
• Analyzing customer reviews and feedback
• Leveraging industry expertise and manufacturing expertise
• Extensive test riding
• Ongoing market research including ebike brands online traffic
• We carefully choose manufacturers that align with our commitment to quality and performance.
In addition to sales, we offer:
• Full warranty coverage
• Ongoing maintenance services
• Customization options for enhanced safety, comfort and performance
• Accessories like suspension seatposts, handlebars, seats, racks, mirrors, etc.
Our certified mechanics provide support for most drive systems inclduing Bosch, Bafang, Brose, Shimano and more, and we partner with local experts to service all the eBikes we sell. You can find our recommended maintenance schedule at piedmontbikes.com.
• Warranty coverage varies by manufacturer:
• Overall warranties range from 2 + years
• Frame warranties typically last 5-10 years
We go above and beyond to resolve almost all issues, even outside of warranty
periods.
We encourage test rides to ensure you find the perfect eBike. Our L ewisville store offers convenient and safe test roads and paths.
Delivery may be available outside Winston Salem.Lewisville area for an additional charge. Please contact us for specific details and pricing.
Our eBikes range from $1,200 to $3,000, depending on model, components, accessories, and features. We offer options to fit various needs and budgets. Explore our selection online, in-store, or through phone/video consultations.
Yes, we offer a “Price Match Guarantee” on new eBike models over $1,399:
• We’ll match advertised competitive pricing
• Valid for up to 10 days after purchase
• Includes professional assembly
Piedmont eBikes offers various payment methods, including financing options. Contact us for specific details on current payment and financing plans.